Frequently Asking Questions

Can I Speak with Someone ?

Of course, that’s no problem! We would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available by telephone from 7-4 PST, or you can live chat with a rep. through our website. You can e-mail us as well and we guarantee you'll receive a timely response.

How Long have you been in Bussiness ?

We have been incorporated since 1995.

Can i Place an order over phone ?

Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders. We can be reached by phone 24x7, 9-8 IST.

When is payment taken for my order ?

Payment is taken at time of order. We strongly believe this keeps our business and customers well protected. For your security we do not openly keep any credit information on file. By taking payment at time of order you credit information is no longer viewable within your order yet we are able to properly place your order to insure a timely delivery. However, if dispatching of table you would like to cancel your order we are able to credit your card or pay-pal account.

I want to cancel my order. What do I do?

Not a problem. First step is to contact a representative as soon as possible. As long as the item has not shipped we can easily cancel your order and credit your card or account the full amount of your purchase. In the event that your item has already shipped please reference our return policy.

Do you charge sales tax or VAT ?

No, we have not charge any single penny as sales tax or VAT it is already included in our prices.

Do you offer quantity discounts?

We are happy to offer quantity discounts in most cases. Please contact a representative for a free quote.

What is your Price Match Guarantee?

It is our promise to our customers that we have their best interest at heart. We work hard to keep our prices as low as possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a representative to see if we can match it. While comparing prices please be sure you include the shipping costs and any taxes. You will often find a lower advertised price which is then marked up with an extreme shipping cost.

What is your Return Policy?

First and foremost we take great pride in ourselves and our products therefore customer satisfaction is our number one concern. We urge customers to double check their orders before check out but when necessary we do have a 10 day return policy on all pre-manufactured items. The process is quite simple. Please notify our representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 20% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.
Please Note: Unfortunately we can not receive returns on custom built items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy.

How long will it take for me to receive my items?

Due to the nature of our product offering, and vast selection of brands, it is too difficult to pinpoint a general ship time. Many of our items are custom built per customer specifications. These made to order items, will obviously take longer to arrive then items which are pre-manufactured and ready to ship. On each item we have listed a “Usually Ships In:” time frame which is specific to that particular item. This listing can be anywhere from 7 days to 30 Days depending on the product. Please note this time frame is from when the order is placed to when it will ship out. You will still need to allow for time in transit, which can vary depending on the item weight and your location.